This Refund Policy explains how we handle refunds for purchases made on Gotrip, the online file compression and decompression tool (“Service”) from [Your Company Name] (“Company”).
By using Gotrip, you agree to follow this Refund Policy.
1. When You Can Get a Refund
1.1. Subscriptions Only
You can ask for a refund if you paid for a subscription (monthly or yearly) to use premium features.
1.2. Time Limits
You must ask for a refund within a certain number of days after you paid:
- Monthly plan: Ask within [X] days of payment
- Yearly plan: Ask within [Y] days of payment
1.3. No Refunds for These
We do not give refunds for:
- One-time payments
- Discounted or promotional offers
- Unless we clearly say otherwise during the purchase
2. How to Get a Refund
2.1. Contact Us
To ask for a refund, email our support team within the refund period.
Include your order details and explain why you want a refund.
2.2. We Review Your Request
Our team will check if your request follows this policy.
2.3. If Approved
If we say yes, your money will be sent back to the card or payment method you used.
This usually takes [Z] business days.
2.4. Confirmation Email
We will send you an email when your refund is done.
Depending on your bank, it may take extra time to show up in your account.
3. When Refunds Are Not Allowed
3.1. Fraud or Abuse
We do not refund if the payment was made using stolen or fake info.
3.2. Breaking the Rules
If you break our Terms of Use or misuse Gotrip, we will not give a refund.
4. Contact Us
4.1. Questions?
Email us at:
📧 [email protected]